This is the Hilton Grand Vacations @ Flamingo in Las Vegas.
I arrive to my room around 1am last night to find my key won't work. I go to check-in desk and they say the key is registered and active so it might be the door lock is out of battery. They send me back up with a security guard who gets the electronic lock to open, but the security latch is latched from the inside.
He has to get tools to open this but they won't work so he has to break down the door. as he's kicking it, a woman appears from inside. She says this is her room, hotel staff let her in, and her husband who has the keys is "out." I sweep my room and it seems nothing is missing, but my laptop, prescription lorazepam (a benzodiazepine which is a restricted substance), some cosmetics, most of my clothes, and some hotel bedsheets are stuffed in my suitcase. There is vomit on the floor of the entryway closet. She has eaten some of my food. Most of makeup and shoes are still where I left them.
It's now past 1am, I'm shaken up, and I have male company over so the security guard takes her information and escorts her out and the security guard and strange woman leave. Idk if this is relevant but male company stays over and leaves in the morning. As I am packing up, I notice two pairs of earrings are gone, which seem to be all that's missing. Value is about $300 which I suppose isn't that much in the grand scheme of things, but they were a gift from my now deceased mother. My father is dead and I have no siblings, so that shit meant a fucking lot to me.
I came to checkout sobbing and filed a report with the hotel for their insurance to cover my earrings, but no one offered to call police and when I asked they said police would not come out for "something like this" and I could file a report on my own and tell the police that the Hilton has her information if they want it.
I am meeting with the hotel manager when he arrives to work at noon. the hotel has provided me breakfast and is offering a refund (I booked through a third party, booking.com, so they said this might be complicated.)
Am I entitled to anything more? Are they low-balling me here? They're implying an actual staff member let this woman into my room while I was out, but that they can't tell me if they ultimately find out this is the case for privacy reasons. Isn't that a huge security issue for someone to do that to a guest?
Tl;Dr hotel staff allows woman into my room who steals my jewelry, I catch her in my room before she has left, police is not called because missing items are not noticed until the next morning, am being offered full refund + value of stolen jewelry but wonder if I'm being low-balled here
Written By: lsolar
Source: http://bit.ly/2IzQrpn
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